Building habits that drive operational excellence. Stories and lessons from the journey.
Both bad reviews and compliance failures cost money. But tackling them in the right order changes everything. One gives you quick wins; the other bogs you down in committees.
Fixed-time notifications don't work when managers start at different times. See how shift-based delivery sends micro-checks when managers clock in, not at arbitrary times—increasing completion rates and eliminating notification fatigue.
Discover how passwordless SMS access increased check completion rates by 53% and eliminated password reset tickets. One-tap authentication transforms restaurant operations.
Your customers are leaving you detailed reports every week about what's working and what's not. Learn how to transform Google reviews into actionable micro-checks that improve operations and drive measurable results.
Delivering daily micro-checks to the manager currently on shift. No extra logins, no new apps, just operational excellence built into your existing workflow. This unlocks the most-requested feature from early pilots.
Part 10 of The Pivot Chronicles: If I had to start over tomorrow and get 10 paying customers in 30 days, almost everything I've built so far would be irrelevant. Not because it wasn't good—but because it wasn't anchored.
Part 9 of The Pivot Chronicles: We were shipping fast and it felt amazing. The only problem? None of it mattered. We weren't shipping to customers—we were shipping to ourselves.
Part 8 of The Pivot Chronicles: $0 in revenue is a gift. It doesn't feel like one when you're living it—but it tells the truth in a way numbers never can. Silence is data.
Part 7 of The Pivot Chronicles: We built five different products. Each one smarter, faster, and simpler than the last. And almost none of them had real customer engagement.
Part 6 of The Pivot Chronicles: Simplicity scales. The easier it is to start, the higher the odds it sticks. How we turned operations software into a daily ritual through behavioral design.
Part 5 of The Pivot Chronicles: What if we stripped everything away? No uploads, no dashboards, no AI. Just three critical questions delivered via email every morning. Can radical simplicity create the habits that sophistication couldn't?
Part 4 of The Pivot Chronicles: Innovation isn't about what's possible. It's about what's easy. How we learned that friction kills adoption faster than any missing feature.
Part 3 of The Pivot Chronicles: Finally, a tangible problem! Health code violations, safety issues, cleanliness. We built AWS Rekognition, PPE detection, the works. Why impressive tech still wasn't enough.
Part 2 of The Pivot Chronicles: We thought employee engagement was the answer. Built surveys, dashboards, and scoring. Learned that another analytics dashboard wasn't going to win.
Part 1 of The Pivot Chronicles: How we built beautiful predictive retention analytics that nobody wanted. A brutally honest look at mistaking polite interest for product-market fit.
Most managers in quick service restaurants dread inspections. They feel like high-stakes tests where the goal is simple: don't fail. But there's a better way.
If you've ever been through a surprise inspection, you know the feeling: the scramble, the stress, the "how did we miss that?" moment. Here's how to prevent it.
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Three quick questions a day. One minute. Daily operational excellence through simple, consistent habits.
