1. Agreement to Terms

By accessing or using PeakOps ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

PeakOps provides habit-based operations intelligence software that helps businesses build daily habits for operational excellence through micro-checks, AI feedback, and insights.

2. SMS Communications

By providing your mobile phone number and agreeing to receive SMS notifications from PeakOps, you consent to receive:

Daily micro-check notifications (up to 1 message per day)
Magic link authentication messages
Service updates and notifications
Reminder messages for incomplete checks

Message Frequency: You may receive up to 1 message per day. Message frequency may vary based on your activity and preferences.

Message & Data Rates: Standard message and data rates may apply. Please contact your mobile carrier for details on your messaging plan.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You may also opt out by contacting us at support@getpeakops.com.

Help: For help or support, reply HELP to any message or contact us at support@getpeakops.com.

Carriers: Carriers are not liable for delayed or undelivered messages. Our SMS service is available on all major U.S. carriers.

3. Account Terms

You must provide a valid phone number to create an account
You are responsible for maintaining the security of your account
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account
You may not use the Service for any illegal or unauthorized purpose

4. Service Description

PeakOps consists of three AI agents:

The Guide: Daily micro-check notifications and habit-building tools
The Coach: AI-powered video feedback for operational improvements
The Inspector: Enterprise-level visibility and insights

We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Key points include:

Videos submitted to The Coach are processed by AI and deleted after analysis
Enterprise data is encrypted and securely retained for reporting purposes
We do not sell your personal information to third parties
You retain ownership of all content you submit to the Service

6. Payment Terms

Free Trial: PeakOps offers a free trial of The Guide with no credit card required.

Paid Plans: If you upgrade to a paid plan:

Fees are billed in advance on a monthly or annual basis
All fees are non-refundable except as required by law
You authorize us to charge your payment method on a recurring basis
You may cancel your subscription at any time

7. Intellectual Property

The Service and its original content, features, and functionality are owned by PeakOps and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written permission.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEAKOPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a notice on our Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@getpeakops.com
Website: https://getpeakops.com